Privacy Policy

Last updated: July 2026

This Privacy Policy explains how The Synclair Line LLC (DBA Synclair Creations) collects, uses, and protects your information when you visit synclairscreations.com or purchase a membership.

Information we collect

• Account information — your name and email address, provided when you subscribe
• Transaction information — the date, amount, and status of your payments
• Support correspondence — messages you send us via our contact form, email, or phone
• Basic usage data — which patterns you download, so we can improve the library

How we use your information

• To provide and manage your membership and library access
• To process payments and send receipts
• To send required billing notices, including the reminder before your first $29.00 charge
• To notify you about new pattern releases (you can opt out at any time)
• To respond to your support requests
• To detect and prevent fraud and account sharing

Who we share it with

We do not sell, rent, or trade your personal information. We share it only with:

• Our payment processor — to process your subscription payments securely
• Our email service provider — to send receipts, billing notices, and pattern announcements
• Our hosting provider — to operate the website and member area
• Law enforcement or regulators — only where legally required

Cookies

We use essential cookies to keep you logged in and to remember your preferences. We do not sell your data to advertisers. If we use analytics or advertising cookies, you will be asked to consent first, and you can decline without losing access to the site.

Data retention

We keep your account information for as long as your membership is active, and for a reasonable period afterwards to comply with tax and financial record-keeping obligations. You may request deletion of your personal data at any time.

Your rights

You have the right to access, correct, export, or delete your personal information. Residents of California (CCPA) and the European Economic Area / UK (GDPR) have additional rights, including the right to object to processing and to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us — we respond within 30 days.

Security

We use industry-standard encryption (TLS) for all data in transit, and restrict access to personal information to those who need it to operate the service.

Children

Our service is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be communicated to active members by email.